[Beetailer] Prestashop common asked questions and troubleshooting

How do I install the Beetailer module?

You can find all the installation process here, please be sure you select the correct Prestashop version.

Where can I get the API key

Please take a look to this article (Second section)

Where can I get the latest version of the module?

You can download the latest version of the module from here, once downloaded you can install it following the installation reference

My store url is not recognized

Be sure that you use www in case that your domain contains it and https if your are using secure access urls.

You can manually check that your store url is correct if the url [your store ur]/modules/beetailer/beetailer.php returns a response similar to this one


I can not register the store although I am sure my url and API key are correct

  • Check that the url is correct checking the module endpoint, as it is explained here
  • Check that the module is fully installed, more info here
  • You have corrected generated, copied and pasted the API key.

I get an error when I try to get the categories list

  • Upgrade to the latest version of the module
  • Check that your store is not in maintenance mode, or if it is, you have granted access to the following IP address
  • If you are getting some 500 errors in your Prestashop logs, reinstall the Beetailer module (Click on uninstall and then install) and be sure you do not get any error message during the module installation.

During signup Beetailer says that the module is not installed although I think it is

  • Double check that the module appears as installed in your Prestashop modules list.



I get an error during the module installation

Beetailer requires write permissions on the override directory(your_app/override) during installation and read permissions on the beetailer module directory (your_app/modules/beetailer)

After clicking on configure you can not see the autogenerated API key

If after clicking on configure you can not see the API key, please upgrade to the latest Beetailer module which can be found here

I tried everything but I have not been able to register my store in Beetailer, what should I do?

I am sorry to hear that, just contact us and we will look into your issue as soon as possible :)