Blank dashboard after install

Rahmat Khogyani's Avatar

Rahmat Khogyani

24 Nov, 2014 11:11 AM

Hello,

I'm trying to install your Magento Extension: Beetailer - Social Commerce
Platform.

However, after the install, my dashboard goes blank with the following
error:

Fatal error: Class 'Beecoder_Beeshopy_Helper_Data' not found in
/homepages/37/d527749078/htdocs/app/Mage.php on line 547

I had to uninstall to get back to my dashboard. Can you help me with the
installation? I'm currently using magento v1.9.

Thank you!!!

Rahmat Khogyani
714-341-9072
www.messiertoys.com

  1. Support Staff 1 Posted by Laura Valverde on 26 Nov, 2014 10:21 AM

    Laura Valverde's Avatar

    Hi Rahmat,

    Could you try to logout and login again?. If you are using Magento compiler could you try to recompile your classes?

    Best regards,

    Laura

  2. Laura Valverde closed this discussion on 26 Nov, 2014 10:21 AM.

  3. Rahmat Khogyani re-opened this discussion on 26 Nov, 2014 10:49 AM

  4. 2 Posted by Rahmat Khogyani on 26 Nov, 2014 10:49 AM

    Rahmat Khogyani's Avatar

    Hi Laura,

    No, i'm not using magento compiler. I'm usuing the connect manager to
    install the extension.

    I'm kind of scared to log out. I fear once I log back in, I won't be able
    to get access back into the connect manager and all my work goes down the
    drain.

    I had the connect manager open in a new tab, so I was able to uninstall the
    extension and continue working on my site.

    Offer me some words of encouragement and maybe I'll do what you want me
    to...

    Thanks!

  5. Support Staff 3 Posted by Laura Valverde on 04 Dec, 2014 02:39 AM

    Laura Valverde's Avatar

    Could you try to login from a different browser or from an incognito session?

    It will not affect to your current session. Most of our customers fixed the problem in that way, not sure how to solve for you. Could you confirm you did not use Magento Compiler in the past either? You should unable it, then install the extension and then reactivate it.

    Best regards,

    Laura

  6. Laura Valverde closed this discussion on 04 Dec, 2014 02:39 AM.

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